First was a phone conversation with a woman who was not overly pleasant and provided our rescue with an inflated estimate of care (3 days of ICU) and demanded a deposit of 50% of that estimate charged to our credit card when the dog was checked in. The ultimate result- the dog was released from treatment in LESS than 24 hours yet they managed to justify keeping 85% of our 50% deposit on a 3 day ICU estimate. Plus, they offer no discount to rescue groups. I had them send me all the records. ( It's especially interesting that in one page of evaluation, they listed our dog as a Chinese Crested. It's a West Highland White Terrier.) Our rescue dog was cared for appropriately for the one urgent issue at hand, however in doing business with this VRCC I was overwhelmingly reminded too much from too many on the staff that at the heart of it all- it's just business and $$$$.
Update: after being told by Dr Jordan that I was lucky they didn't charge me an additional 90 dollars for breathing issues they caused I took my dog to his normal vet who did a full physical and said he is perfectly healthy has no respiratory problems and thought recommending surgery to forcibly open his airway was reckless and dangerous to his health. Again horrible vets and continuously try to lie to cover their ass and charge you more money for unnecessary procedures and treatments.
Five stars hands down. We had to put our beloved family member Ebby down. This was a excrutating decision for us. The staff cried with us and helped us through this horrible gut wrenching experience. The doctor that put Ebby to sleep was also very compassionate. My little black angel will always be in our hearts and in our minds. Thank you.
We have had to come here for 2 pets and have been very impressed with the care they have provided. The vets are excellent and in a class of their own and the supporting staff are kind, compassionate and hard working. Obviously, the care is not cheap but if you need specialized attention for your pet, this is where you want to go.
Brought my dog in because he has a chunk out of his ear while playing with his brother and this was the only 24 hr emergency vet I could find. After charging me 600 to patch up his ear I brought him back for his follow up and his rebandaging which I was told was all included from the surgery and they charged me another 35 dollars. He was breathing heavy and rapid after this visit so I brought him back and they offered a 2800 dollar surgery for a breathing obstruction issue. My dog sees his vet regularly and has never had breathing problems. His normal vet has never made any mention or concern of any breathing or respiratory problems from all the visits and all the test. Tgis vet is out to manufacture issues and subject your pet to uneccessary procedures and test just to charge you more money. I would strongly recommend keeping any animal away from this vet unless you want them put through rediculous test they don't need and want your bank account drained.
These guys are beyond amazing, especially Dr. Harpold and Amy. They have been treating one of my cats for over a year now and I have never had anything but wonderful customer service up front, a doctor who is not only compassionate to us humans but the patients as well. I am also very forgetful on some things and often am last minute making appointments or asking for refills and they are always as accommodating as they can possibly be. Whether you need to visit with an appointment or on an emergency basis, I would recommend them over any other emergency vets in the area if you want wonderful compassionate service.
Veterinary Referral Critical Care is a US Veterinary Care based in Manakin Sabot, Virginia. Veterinary Referral Critical Care is located at 1596 Hockett Rd, Manakin-Sabot, VA 23103, USA.
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